Refunds

You can cancel your subscription at any time

That is your right under Article 32 of the Russian Consumer Protection Law, and we do not turn it into a quest. Below is the short version; the full terms are in §11 of the Offer.

How a refund is calculated

  • Cancel at any time, no reason required.
  • We refund the payment for the unused full days of the paid period.
  • Less the costs we actually incurred — including the payment service's non-refundable fee.
  • To the same payment method you paid with, within 10 business days.
  • A cancelling NPD receipt is issued at the same time — through the “Мой налог” app, like the payment receipt.
  • The trial is free and needs no card: nothing is charged, there is nothing to refund and nothing to cancel.
  • Cancelling without a refund: access stays until the end of the paid period; auto-renewal is switched off in Settings.

How to request a refund

Write to hello@extmoney.ru from the address linked to your account, or name it in the message — that is enough. Or use the form below. We answer within 10 business days.

Full terms — §11 of the Offer